Frequently Asked Questions

Answers to what we hear most often.

How do I purchase an item I like?

This catalog is for browsing — items can't be purchased directly on the site yet. Check back soon as we roll out full checkout.

How long does shipping take?

Once an order is arranged, it ships within 1–2 business days. Standard delivery typically takes 3–7 business days depending on your location; expedited options are available on request.

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Visit our Refund & Returns Policy page for full details on how to start a return.

How can I check on an order?

Once your order ships, we will send you a confirmation with tracking details so you can follow its progress.

Do you ship internationally?

Yes, we ship to over 35 countries, with delivery times and rates varying depending on your destination.